Public servicesDynamics 365 cloud migration Project story
Modernizing a provincial CRM for cloud operations
The difficult part was not moving a CRM. It was modernizing a service platform without asking frontline teams to carry the risk.
A long-running provincial public-sector CRM supported more than 500 users and years of case and service knowledge. Frontline staff, service managers, delivery teams, and release stakeholders all depended on the same platform, but they experienced its risks from different angles.
500+ users · long-lived case and service data
Read full project story
Business outcome: Smoother go-live, faster page loads, and a more stable platform for future Dynamics 365 and Power Platform upgrades.
Food manufacturing and distributionCRM + ERP transformation Project story
Connecting operations for a growing food business
The project was not about adding another application. It was about helping a growing food business see the same operation from import to delivery.
A Calgary-based food import, repackaging, and distribution business operated across distribution centers in Vancouver, Calgary, and Toronto. The operation connected procurement, warehouses, sales, customer service, finance, and management across many SKUs, suppliers, channels, batches, and shelf-life constraints.
Growing Canadian operation · many SKUs · import, repack, grocery, and hospitality channels
Read full project story
Business outcome: Less manual entry, better stock visibility, faster forecasting, and more time for sales teams to focus on key grocery and hospitality accounts.
Consumer goods and manufacturingLarge-scale D365 rollout Project story
Consolidating systems for a national consumer brand
At national scale, the challenge was not one CRM or one ERP feature. It was making channels, customers, warehouses, campaigns, and operations behave like one business.
A top-three Chinese baijiu group was growing across production bases, distributor networks, e-commerce channels, customer operations, finance, and data. The operating picture included thousands of distributors, millions of online customers, multiple distribution centers, and a business that could not afford to treat every channel as a separate world.
Top-three national brand · multiple production bases · thousands of distributors · millions of online customers
Read full project story
Business outcome: Fewer legacy systems, better supply-chain visibility, faster reporting, and stronger adoption through pilot sessions and role-based training.
Revenue operationsLead scoring automation Project story
Making the revenue pipeline easier to act on
The real project was not putting a number on every lead. It was helping a sales organization decide what deserved attention next without making the people doing the selling distrust the system.
Demand arrived through marketing activity, web forms, imports, partners, and conversations already happening in the sales organization. Marketing needed to understand whether investment was becoming opportunity; sales needed a clear next action; managers needed visibility into capacity and follow-up.
Sales and marketing teams · multi-stage lead pipeline · campaign-driven demand
Read full project story
Business outcome: Faster follow-up, higher sales team efficiency, better customer satisfaction, and more time for managers to focus on planning instead of manual triage.
