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14 articles
ArticleISACA's 2026 cybersecurity survey finds that most organizations have not rehearsed an AI-related incident, even as AI becomes part of security operations.
Industry insights · 2026-09-26
ArticleRecent Odoo and Microsoft announcements move business agents beyond answers and toward workflow execution, raising practical questions about permissions, approvals, and systems of record.
Industry insights · 2026-09-25
ArticleMicrosoft's September ERP update puts agent capabilities at different release stages. Product documentation distinguishes trial environments from the sandbox and tier requirements published for testing.
Industry insights · 2026-09-24
ArticleThe durable lesson from applied AI cases is simple: define the work, shape the handoffs, and make responsibility visible before asking a model to act.
AI practice · 2026-09-05
Case noteA recruiting agent becomes useful when it connects role setup, candidate communication, screening, scheduling, system updates, and human follow-up.
Case studies · 2026-09-04
Case noteThe finance cases show why standard fields, clean records, and controlled checks matter more than asking AI to solve an undefined accounting problem.
ERP & operations · 2026-09-03
Case noteThe legal case is a reminder that digitization, standardization, first-pass AI, and workflow visibility need to work together.
Case studies · 2026-09-02
Case noteA lightweight customer workflow can create more value than a complex AI layer when it keeps identity, follow-up, reminders, and context together.
CRM & customer operations · 2026-09-01
Case noteAn AI inspection system becomes useful when image quality, labeled examples, expert feedback, and visible evidence are designed as one loop.
Case studies · 2026-08-31
Case noteThe water-management case shows how multiple data sources, domain knowledge, specialist agents, and human review can work together without hiding responsibility.
Data & governance · 2026-08-30
OpinionCopilot and AI agents help most when ownership, data, and operating rules are clear.
Personal notes · 2026-06-19
ArticleService work connects case history, customer profile, knowledge, channels, and follow-up in one flow.
Industry insights · 2026-06-11ArticleLow-code tools are useful when they sit close to a real business pain, but governance and simple design standards still matter.
Power Platform & automation · 2026-06-04OpinionThe value is making translation visible and testable across business, delivery, testing, and leadership.
Delivery & adoption · 2026-05-27No posts in this category yet.